CONTACT THE LODGE
Check room availability, ask about a package or arrange a private event in Muzaffarabad.
GET IN TOUCH
GOOD TO KNOW
Browse answers about packages, getting here and planning a celebration.
You’ll find the lodge on Eid-Gah Road in Gulshan Allaudin Colony, Muzaffarabad, Azad Kashmir 13100. Use the directions link on the Contact page to open the property’s map pin and plan the last part of your drive.
Call the lodge or send a WhatsApp enquiry with your dates, guest count and the room, package or event you have in mind. Ask the lodge to confirm availability, the total price, what is included and how to secure the booking.
Breakfast is included in the Family, Visitor and Honeymoon packages. The Family Package describes breakfast as complimentary. Ask how many guests the offer covers and when breakfast is served, especially if you are planning an early start.
Yes. The Wedding Package lists five rooms at PKR 120,000 for three days and four nights. Send your exact arrival and departure dates. If you also need an event setup, include the ceremony date and guest count in the same enquiry.
The PKR 18,000 birthday offer includes décor, a two-pound cake, a birthday setup and a small gift. Share the guest count, your preferred time and any cake requirements so the lodge can discuss the arrangement with you.
Red Fort and Domel are useful starting points for a city outing. Pir Chinasi is a separate outing into the hills. Use the links under Nearby Places to plan your route and check current conditions before travelling uphill.
Sapphire Lodges is on Eid-Gah Road, Gulshan Allaudin Colony, Muzaffarabad, Azad Kashmir 13100. Call +92 304 8888517 to discuss rooms, availability, packages, events or directions. The map link opens directions to the lodge. If you are travelling with a group, share the pin and phone number before leaving. A map search can be especially useful when several cars are driving in from different places and the person who made the booking may be in a later vehicle.
Use the enquiry form to email Sapphire Lodges. You can also start a separate conversation on WhatsApp. Choose what you are asking about and add the dates, guest count and any details that affect the arrangement. Use the call button if you prefer to talk through the plan or need assistance reaching the lodge. If you have already booked, have the reservation name and reference ready. Use the original booking channel for changes that are handled by that provider.
A message that names the offer and gives exact dates is usually easier to work from than a general request for a price. If you are choosing between options, explain which two you are looking at and why. A family might be comparing five rooms with a smaller room-only stay. A wedding group might have the dates fixed but need to compare room assignments. A couple might be choosing between the Honeymoon Package and a room-only quote for the Presidential Suite.
Include the arrival and departure dates, adults and children, and your preferred number of rooms. If you have a particular bed arrangement in mind, describe which guests will use it. Let the lodge know if you would like rooms close together, a room for a later arrival, or confirmation of a feature shown in a photograph. If a guest needs a particular bathroom layout or a route with fewer steps, ask about the actual layout before you finalise the room plan.
For the Family or Visitor package, mention that you are asking about the five-room offer and give the dates for the whole group. The Family Package includes a welcome drink and complimentary breakfast. The Visitor Package includes a welcome drink, breakfast and visitor guidelines. Ask how breakfast is counted for the people in your group, and ask for a quote that identifies any extra room or extra night separately. Keep that quote with the names you expect to use for each room.
For the Honeymoon Package, include the date, approximate arrival time and any requests about room décor or cake. If you plan a surprise, provide the name of the person organising it. For the five-room Wedding Package, send the check-in and departure dates and ask how they fit the advertised three-day, four-night duration. If guests arrive on different days, describe which of the five rooms you expect to use each night. This makes it easier to clarify the schedule before invitations or transport are arranged.
Give the event type, preferred date, approximate start time and expected headcount. If the gathering includes an open-space Nikkah, engagement, farewell or welcome party, describe how guests will use the space. An enquiry about a short ceremony may focus on seating and the order of arrival. A farewell may need to discuss speeches. An engagement may need a separate period for photographs. List what the group is bringing and ask which parts of the setup the lodge can arrange.
For a birthday, the published offer includes décor, the birthday setup, a two-pound cake and a small gift. Include the name for the cake and mention flavour or allergy questions. If the cake cutting is scheduled around a surprise, tell the lodge when the other guests should be ready and when the birthday guest will arrive. Ask when any personal decorations or supplies should be delivered and whether there is time for the organiser to check the setup in advance.
For a ceremony or party, confirm the practical parts before sending details to guests. Ask about the space layout, the approach to the venue, what is included in the quoted setup and what can be arranged for weather. If you need catering, outside vendors, more seating or a particular sound arrangement, ask for those items to be addressed in the quote. If there is an overnight stay as well, include the lodging enquiry and keep its dates and room list alongside the event schedule.
Open the directions link before you travel and share it with each driver. Keep the property name, street, neighbourhood and phone number handy in case a driver prefers to ask locally. If you are coordinating a pickup, agree the address to use and whether a driver should call when they reach the neighbourhood. Give the lodge an estimated arrival window when several cars or a larger vehicle are expected. Ask about the final approach and unloading if that affects the group.
Travellers coming after a ceremony or an evening drive should call ahead for current arrival arrangements. If your expected time changes, tell the lodge as soon as you have a new estimate. When a relative is arriving first and the booking is in someone else’s name, send the reservation name and make sure the lodge knows who will be at the property. If your group will arrive early and spend time elsewhere before checking in, ask about any practical options for luggage and meeting the group later.
The nearby places section on the homepage gives the group ideas for the time around check-in. A visit to the Red Fort or Domel can fit a city itinerary. Pir Chinasi is better considered as its own outing, especially if the weather or return time matters. Give the lodge any timing constraints when you ask about the stay. If an event begins soon after your expected arrival, leave a gap so a change of traffic or parking does not affect the group’s first commitment.
Once the lodge has replied, check that the dates, guests and selected offer match what you sent. Ask for the total, inclusions and payment terms in writing. Confirm when an advance would be due and how the lodge acknowledges it. If your enquiry involves several households, decide who will keep the main booking reference and pass on the details. Make it easy for a driver, guest or organiser to find the latest plan without searching through several different messages.
When a change is needed, identify the part that changed and confirm the rest of the booking with the lodge. For example, say which guests will arrive a day late and which rooms keep their original dates. For an event, send the new expected headcount and explain whether the timing or setup also changes. If you booked through a travel site, check your confirmation for the correct route to make the change. Save any updated quote, receipt or revised dates where the group can find them.
If you are early in planning, a short first message can cover the essentials. Give your preferred dates and explain what you are coming for. The lodge can then discuss availability or clarify the details relevant to your group. You can review the room photographs, package inclusions and event options while the dates are being discussed, then return to this page when you are ready to contact the property.
